Managed Services
Comprehensive IT management and support to optimize performance, enhance security, and drive business growth.
Focus on Your Business While We Manage Your IT
At FreeEra, our managed services provide comprehensive, proactive IT management and support that allows you to focus on your core business objectives. We take responsibility for the ongoing monitoring, maintenance, and management of your IT infrastructure, ensuring optimal performance, enhanced security, and reliable support.
Our team of experienced IT professionals leverages industry-leading tools and best practices to deliver consistent, high-quality service that minimizes downtime, reduces costs, and provides the technical expertise you need to succeed in today's digital landscape.
Proactive Management
Prevent issues before they impact your business.
Enhanced Security
Comprehensive protection against evolving threats.
Predictable Costs
Fixed monthly fees with no surprise expenses.
Our Managed Services
Comprehensive IT management and support tailored to your business needs.
Managed IT Infrastructure
Comprehensive management and support for your entire IT infrastructure, ensuring optimal performance, security, and reliability.
- 24/7 monitoring and management
- Server and network management
- Proactive maintenance
- Performance optimization
Managed Security
Protect your business with comprehensive security solutions that safeguard your data, systems, and users from evolving threats.
- Endpoint protection
- Firewall management
- Security monitoring and response
- Security awareness training
Managed Cloud Services
Optimize your cloud environment with expert management, monitoring, and support for maximum performance and cost-efficiency.
- Cloud infrastructure management
- Performance monitoring
- Cost optimization
- Cloud security management
Help Desk & User Support
Responsive, knowledgeable technical support for your users, ensuring quick resolution of issues and minimal disruption.
- Multi-channel support
- Remote troubleshooting
- Ticket tracking and management
- Knowledge base access
Backup & Disaster Recovery
Protect your critical data and ensure business continuity with comprehensive backup and disaster recovery solutions.
- Automated backup solutions
- Data retention management
- Disaster recovery planning
- Regular testing and validation
Virtual CIO Services
Strategic technology leadership and guidance to align your IT investments with business objectives and drive innovation.
- IT strategy development
- Technology roadmap planning
- Budgeting and cost management
- Vendor management
Service Levels
Flexible service options tailored to your business needs and budget.
Essential
Core IT management for small businesses
- Remote monitoring and management
- Help desk support (business hours)
- Patch management
- Antivirus/antimalware protection
- Basic backup solutions
Professional
Comprehensive IT management for growing businesses
- All Essential features
- 24/7 monitoring and support
- Enhanced security package
- Cloud services management
- Advanced backup and disaster recovery
- Quarterly business reviews
Enterprise
Premium IT management for larger organizations
- All Professional features
- Dedicated account manager
- Virtual CIO services
- Advanced security operations center
- Compliance management
- Monthly executive reporting
Success Story
See how our managed services have helped businesses improve operations and reduce costs.
Law Firm IT Transformation
A growing law firm with 50 employees across three locations was struggling with frequent IT issues, security concerns, and inconsistent support from their previous provider.
Challenge:
Unreliable IT infrastructure causing productivity issues, security vulnerabilities, and compliance concerns with client data protection requirements.
Solution:
Implemented our Professional managed services package with enhanced security, standardized IT infrastructure, cloud migration, and 24/7 support.
Results:
- 92% reduction in IT-related downtime
- Enhanced security posture with zero breaches
- Improved compliance with industry regulations
- 30% reduction in overall IT costs
Frequently Asked Questions
Find answers to common questions about our managed services.
What are the benefits of managed services compared to break-fix IT support?
Managed services provide proactive monitoring and maintenance to prevent issues before they cause downtime, while break-fix support only addresses problems after they occur. With managed services, you benefit from predictable monthly costs, faster response times, strategic planning, and comprehensive security measures that reduce overall IT costs and improve business continuity.
How quickly will you respond to IT issues?
Our response times vary by service level and issue severity. Critical issues affecting multiple users or business operations receive immediate attention, typically within 15-30 minutes. High-priority issues are addressed within 1-2 hours, while standard requests are handled within 4-8 business hours. Our Professional and Enterprise plans include 24/7 support for critical issues.
Can you support our existing infrastructure and applications?
Yes, we support a wide range of hardware, operating systems, and business applications. During onboarding, we conduct a comprehensive assessment of your current environment to document all systems and identify any potential compatibility issues. If we encounter specialized systems, we'll work with you to develop appropriate support strategies, which may include collaboration with vendor support when necessary.
How do you ensure the security of our systems and data?
Our security approach includes multiple layers of protection: endpoint security with advanced threat protection, network security with managed firewalls and intrusion detection, email security, regular security patches and updates, user access controls, security awareness training, and continuous monitoring for suspicious activities. We also conduct regular security assessments to identify and address vulnerabilities.
What is the typical onboarding process and timeline?
Our onboarding process typically takes 2-4 weeks and includes: initial assessment and documentation of your IT environment, deployment of monitoring and management tools, security assessment and implementation of security measures, documentation of processes and procedures, knowledge transfer, and user orientation. Throughout this process, we work to minimize disruption to your business operations.
Ready to Transform Your IT Management?
Contact us today to discuss how our managed services can help your business improve performance, enhance security, and reduce costs.
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